Return an order

How returns work

1. Request a return form via contact option at the bottom of this page and state how many devices you need to return.

2. Make a note of the serial number on the back the device you’re returning.

3. Pack up your device, including anything originally included in the box.

4. Print and attach the return label.

5. Either return the parcel via a Royal Mail drop-off point or follow the instructions on the label to arrange a pick-up. Make a note of your return’s tracking number.

Your money will be returned via the original payment method. Parcels must arrive within the 30 calendar day period to be eligible for a full refund.