Resolve transfer issues

  • Ensure SCA is enabled - outgoing transfers are only possible if you enable Strong Customer Authentication

  • Check your balance - view your account balance to ensure you have enough money to cover the transfer

  • Check your limits - your account has transfer limits for security purposes. Check your limits to ensure you’ve not surpassed them

  • Confirm recipient details - check the entered account details and confirm they’re accurate with the recipient and that their account is able to receive transfers

  • Check the recipient - you can send transfers to GBP accounts within the UK. Transfers sent to non-GBP accounts beyond the UK will fail

Still having trouble?

Transfers may be delayed by a couple of days as we perform additional security checks. Download proof of payment to provide to recipients while they wait.