Report your lost device
Contact us via chat as soon as possible so we can block your lost card reader to prevent misuse.
Replace lost card readers
Keep the invoice to send to your insurance provider for reimbursement after ordering a replacement card reader on the SumUp shop.
How your data is secured
All transaction data is immediately encrypted during the payment process, meaning no sensitive data is saved on your card reader. Some basic info may be saved on your phone or tablet.
Merchant ID
Business name and address
Sales history and sales location
None of these details represent a high risk of fraud and is no more detail than could be found on a standard customer receipt.
Never share your password
All your data is password protected. If you believe your password has been compromised, be sure to change your password immediately.