What's a high-value transaction?

Any card transaction over £10,000 is considered high-value and presents an increased risk of payment disputes such as chargebacks.

Not verified yet?

A pre-verification limit of £5,000 applies for unverified profiles. Verify your SumUp profile to remove this limit.

Accept high-value payments securely

Keeping evidence of payments' validity is essential to defend against accusations of fraud. If applicable, we may request some documentation verifying high-value payments you receive:

  • A signed copy of the payment invoice

  • A signed copy of the contract with your customer

  • A sign copy of the customer declaration form available below

  • Proof of delivery

We may also request other relevant documentation, including your customer’s contact details. For this reason, it’s important to keep records of high-value transactions.

What's the customer declaration form?

The customer declaration form allows you to document the validity of a high-value transaction. By getting your customer to complete it, you improve your defence against chargebacks.

Download customer declaration form

Take all payments securely

It's important to take precautions to take payments securely no matter their value to prevent chargebacks.